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Privacy policy

Last Updated: October 2026

Pink Flash BD (pinkflashbd.com) operates this store and website to provide you with a secure and personalized shopping experience (the "Services"). Pink Flash BD is powered by Shopify, which enables us to provide these Services to you. This Privacy Policy describes how we collect, use, and protect your personal information when you visit, make a purchase, or communicate with us.

Please read this Privacy Policy carefully. By using or accessing any of our Services, you acknowledge that you have read and understood the practices described herein.

1. Personal Information We Collect

We may collect or process the following categories of personal information to fulfill orders and improve your shopping experience:

  • Contact Information: Name, billing address, shipping address, phone number, and email address.
  • Transaction Details: Items placed in your cart, wishlist, ordered products, payment confirmations, and order history.
  • Payment Details: Form of payment selected (Cash on Delivery or digital payment confirmation). We do not store sensitive payment card credentials on our servers.
  • Account Information: Account credentials, login activity, and preferences (if an account is created).
  • Customer Communications: Inquiries, feedback, or messages sent to our customer care team.
  • Device & Usage Information: IP address, browser type, device information, and interaction data collected through cookies.

2. Sources of Personal Information

  • Directly from you: When you place an order, create an account, contact customer service, or subscribe to our updates.
  • Automatically: Through standard cookies and tracking technologies when you browse our website.
  • From service providers: Logistics/courier partners, hosting providers (Shopify), and payment gateways facilitating your orders.

3. How We Use Your Information

  • Order Fulfillment: To process transactions, verify order details, arrange delivery with courier services, and send order tracking updates.
  • Customer Support: To respond to inquiries, process returns or exchanges, and assist with product queries.
  • Security & Fraud Prevention: To verify customer authenticity, prevent fraudulent orders, and safeguard account security.
  • Marketing Communications: To send promotional offers or updates (only if you have opted in; you can unsubscribe at any time).
  • Legal Compliance: To comply with relevant laws, government regulations, and tax obligations in Bangladesh.

4. Sharing and Disclosure of Information

We do not sell your personal data. We only share necessary data with trusted third parties under strict confidentiality:

  • Platform & Hosting: Shopify, to provide store infrastructure and secure checkout.
  • Logistics Partners: Reliable delivery and courier companies within Bangladesh to deliver your orders.
  • Payment Providers: Secure payment gateways to process authorized digital transactions.
  • Legal Authorities: When required by applicable law, court order, or governmental regulation.

5. Relationship with Shopify

Our store is hosted by Shopify Inc. Shopify securely stores and processes data necessary to operate our online storefront. For further details on how Shopify handles your data, you can review the Shopify Consumer Privacy Policy.

6. Data Retention & Security

We implement appropriate technical and administrative safeguards to protect your personal information against unauthorized access, loss, or misuse. We retain your transaction records only for as long as necessary to fulfill orders, resolve disputes, and comply with statutory legal requirements.

7. Your Rights

Depending on applicable regulations, you have the right to:

  • Request access to the personal data we hold about you.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of your personal records (subject to ongoing legal or transaction obligations).
  • Opt out of marketing messages at any time using the unsubscribe link in our emails.

8. Children's Privacy

Our website and products are intended for general adult audiences. We do not knowingly collect personal data from children under the age of 18.

9. Contact Information

If you have any questions, requests, or privacy-related complaints, please reach out to our team:

  • Store Name: Pink Flash BD
  • Address: 136 New Circular Road, Dhaka 1205, Bangladesh
  • Phone: +8801610563221
  • Email: customercareforpinkflashbd@gmail.com
  • Website: https://pinkflashbd.com
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