Refund policy
Last Updated: October 2026
At Pink Flash BD (pinkflashbd.com), we take utmost care to ensure all our cosmetics, skincare, and beauty products are 100% authentic, safely packed, and dispatched in pristine condition. However, if you experience any issue with your order, we are here to help with a clear, fair, and transparent return and refund process.
1. Return Window
We offer a 7-day return policy. You have 7 calendar days after receiving your item to request a return or exchange if the product is damaged, defective, or incorrect.
2. Eligibility Criteria for Returns
Due to the personal hygiene and safety nature of cosmetics and skincare products, eligible returns must meet the following criteria:
- The item must be in its original, sealed condition—unopened, unused, and untested.
- All original packaging, safety seals, plastic wraps, barcode tags, and invoices/receipts must remain intact.
- Items that have been opened, swatched, used, or altered cannot be accepted for return or refund due to health and safety regulations.
3. Damaged, Defective, or Incorrect Products
We strongly recommend customers to record a short unboxing video while opening the parcel.
- If you receive a damaged, broken, or incorrect product, notify our support team within 24 to 48 hours of delivery.
- Send clear photos and an unboxing video showing the packaging label and the issue to our email: customercareforpinkflashbd@gmail.com or call us directly.
- Once verified, we will arrange a free exchange or a full refund at no additional cost to you.
4. Return Shipping Fees & Restocking Fees
- For Damaged, Defective, or Incorrect Items (Our Fault): Return shipping is completely FREE. We will cover the courier return cost or arrange a courier pickup.
- For Change of Mind / Customer Preference: If the product is completely unopened and intact, the customer will be responsible for bearing the standard return courier charges.
- Restocking Fee: We do NOT charge any restocking fee for returned products.
5. Return Process & Address
To initiate a return, follow these steps:
- Contact our team via email at customercareforpinkflashbd@gmail.com or WhatsApp/Phone at +8801610563221 with your Order Number and proof of issue.
- Once your return request is approved, securely repack the parcel in its original box and send it to our physical return center:
Return Center Address:
Pink Flash BD
136 New Circular Road, Dhaka 1205, Bangladesh
Phone: +8801610563221
Note: Parcels sent back to us without prior return approval will not be accepted.
6. Refund Method & Timelines
- Once your returned item is received at our facility and inspected (usually within 1–2 business days), we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed promptly:
- For Cash on Delivery (COD) / MFS: Refunds are disbursed directly to your bKash, Nagad, or Rocket account within 3 to 5 business days.
- For Card / Digital Payments: The refund will be credited to your original payment card/method within 5 to 10 business days, depending on your bank's settlement process.
7. Exchanges
If you received an eligible defective or damaged product and wish to replace it with the identical item, we will dispatch the replacement as soon as the damaged product is received or verified, subject to stock availability.
8. Need Assistance?
For any questions regarding returns, refunds, or product inquiries, please reach out to our dedicated support team:
- Store Name: Pink Flash BD
- Address: 136 New Circular Road, Dhaka 1205, Bangladesh
- Phone: +8801610563221
- Email: customercareforpinkflashbd@gmail.com
- Support Hours: Saturday to Thursday, 9:00 AM – 7:00 PM
